Are your team communicating like a well oiled machine, or can communication be a bit clunky? This course helps your team develop their communication style, learn how to adapt their approach and engage customers and fellow employees alike.
Develop understanding of your own communication style
Understand your audience and learn to flex your approach
Appreciate the impact good listening skills have on business outcome
Check and deepen understanding through the use of probing questions
Learn to interpret non-verbal cues
Express yourself clearly and concisely
Who is it for?
Team members who want to improve how they communicate